Frequently Asked Questions
About Food Surety & Courses
What is Food Surety, and what makes Food Surety training different?
Food Surety is a New Zealand-based food industry training and consultancy. Our training is built by food industry insiders, not generalists. We’ve trained thousands of professionals, audited across multiple sectors, and understand what works in the real world. Food Surety training is practical, personalised, and designed to save you time while giving you confidence in protecting consumers and brands.
Who delivers Food Surety courses?
All Food Surety training courses are delivered by experienced trainers and recognised auditors who have worked with professionals across the food industry sectors, from dairy, to wine, honey, seafood, food, bakery, hospitality, food service and more.
What courses does Food Surety offer?
We provide a wide range of food safety, risk, and compliance training, including:
Are Food Surety courses available online and in-person?
Yes. Food Surety offers:
- E-learning: self-paced, flexible online training.
- Virtual Classroom: live online training with an expert trainer.
- Classroom Training: in-person, face-to-face training at selected venues and in-house at your workplace.
Do I need prior knowledge before enroling in Food Surety training?
Most Food Surety training courses have no formal prerequisites, you can choose the course that fits your role, and we’ll make sure you’re supported to gain maximum value. Our Introductory Food Safety and HACCP Awareness courses are designed for beginners, while advanced courses (such as Advanced HACCP or Auditor Training) are better suited to learners with some prior knowledge or industry experience. However, previous experience is not always required, we guide you step by step so you can succeed.
What industries are Food Surety courses suitable for?
Food Surety training is designed for professionals across dairy, meat, seafood, produce, beverages, bakery, packaging, honey, storage & distribution, and food import/export.
Do Food Surety courses include real-world case studies and examples?
Yes, every Food Surety course uses real industry case studies so you can immediately apply what you learn on the job.
Certificates & Recognition
Do Food Surety courses come with a certificate?
Yes. Every Food Surety training course includes an immediate downloadable Achievement Certificate once you complete the course and pass the final assessment. Many of our learners use their Food Surety certificate to demonstrate compliance, as evidence in audits, and to show professional development to employers and customers.
How do I download my Food Surety certificate?
Once you’ve passed the end-of-course assessment, you can download your certificate immediately by clicking the “Download Certificate” button on the assessment completion screen. You can also access it anytime by signing in to the Food Surety website, opening Your Portal, and selecting “Your Activity & Certificate”. From there, you can download or print your certificate whenever you need it
Are Food Surety training certificates recognised by auditors and customers (e.g. MPI, councils, supermarket chains)?
Yes. Our certificates are widely accepted by auditors, councils, and leading food businesses such as Coca-Cola, Griffins, Inghams, Tegel, Zespri International, Seeka, EastPack, Midland Apiaries, Manuka Health, Villa Maria, Indevin, Marisco, Oceania Dairy and many more.
What if I don’t achieve the pass mark in the course assessment?
You have up to three attempts to achieve the required 80% pass mark. If you’re still not successful, simply contact Food Surety. We’ll provide one-on-one support to help you fully understand the course content, then give you another opportunity to complete the assessment. Our goal is to make sure you’re confident in the training and supported on your learning journey.
Are Food Surety courses NZQA accredited?
No. Our training aligns with NZQA unit standards for structure but does not award NZQA credits. This keeps our courses faster, more flexible, and fully compliant.
Which food safety standards do Food Surety courses align with?
We align with Codex HACCP, ISO 22000, FSSC 22000, BRCGS, SQF, Woolworths Supplier Excellence, and the New Zealand Food Act 2014, Wine Act 2003, Animal Product Act 1999, Guidelines from GFSI, FDA and more.
Enrolment & Payments
How do I enrol in a Food Surety course?
Simply choose your course, and complete the online secure checkout. You’ll receive instant access (for e-learning) or a confirmation email for live courses.
Can I enrol in Food Surety and pay by invoice instead of paying online?
Yes. Simply contact Food Surety and we’ll enrol you manually, then send you an invoice for payment. This is a common option for companies enroling staff.
Can I enrol multiple team members in Food Surety training?
Yes. You can contact Food Surety to organise group enrolments and pay the total in one invoice instead of processing individual enrolments. We also offer a Multiple Seats Offering, where you can purchase seats in bulk, assign them to your staff, and track their progress directly, making it easier to manage training across your whole team.
Learning Experience
How do I access my Food Surety course?
Simply sign in at www.foodsurety.com. In Your Portal (the first page after signing in), under Your Courses, click “Continue” on the course card to start or resume your training.
Can I access Food Surety courses on my phone or tablet?
Yes. Food Surety e-learning and the Food Surety website are fully mobile-friendly. You can complete your training on any smartphone or tablet, Apple and Android, just as you would on a desktop. Many trainees use mobile devices to study on the go, track progress, and download their Food Surety certificates instantly.
What is Food Surety e-learning, and how does it work?
Food Surety e-learning is self-paced online training. You can sign in anytime, work through interactive modules, take quizzes, and download your certificate when finished.
Can I preview a Food Surety course before enroling?
Yes. Many Food Surety courses include a free preview module so you can see the learning style before enroling.
How long do I have access to Food Surety e-learning courses?
Most Food Surety e-learning courses come with 30 days access. This gives you enough time to learn, revisit material, and refresh your knowledge.
Can I learn at my own pace with Food Surety online training?
Yes. All e-learning is fully self-paced, you decide when and how quickly to progress.
What happens after I complete my Food Surety training?
You’ll receive your certificate, plus options to continue your learning. Many learners move from Introductory to Advanced HACCP, or from Food Safety Culture into Auditing.
How do I change my password or update my Food Surety account details?
To change your password, click “Sign In” at www.foodsurety.com enter your email address, then select “Forgot your password?” You’ll receive an email with a secure link to reset it.
To update other account details (such as your name, email, or company), contact us at support@foodsurety.com for assistance.
To update other account details (such as your name, email, or company), contact us at support@foodsurety.com for assistance.
Corporate & Group Training
Does Food Surety deliver customised in-house training?
Yes. We sure can deliver tailored training for your food business, either in-person or online, designed around your products, processes, and customer requirements.
Can I manage my team’s enrolments and progress in Food Surety e-learning?
Yes. With our group enrolment tools, you can assign courses, monitor progress, and download reports.
What bulk enrolment or “multiple seats” options does Food Surety offer?
Food Surety’s Multiple Seats Offering lets you buy blocks of seats, assign them to staff, and manage enrolments and progress easily.
Refunds & Policies
Does Food Surety offer refunds?
Yes. Food Surety offers a 24-hour risk-free guarantee. If within 24 hours of attending a live course or accessing an e-learning course you feel it’s not the right fit, simply contact us and we’ll refund your payment in full, no questions asked.
What is Food Surety’s risk-free guarantee?
If you feel you didn’t get more value than expected from your Food Surety training, email us within 24-hours and we’ll give you a full refund.
Technical Support
How do I sign in to my Food Surety e-learning account?
Click “Sign In” at the top of the Food Surety website, then enter your email and password. If you’ve forgotten your password, select “Forgot Password” and you’ll receive a reset link by email.
What devices can I use for Food Surety e-learning courses?
Any desktop, laptop, tablet, or smartphone with internet and a modern browser will work.
Who do I contact if I have technical issues with Food Surety training?
You can contact your trainer directly using the course discussion board, or reach out to our support team at support@foodsurety.com or by phone. We’re here to make sure you get the most value from your Food Surety training experience.
Global Reach & Next Steps
Can international learners take Food Surety e-learning courses?
Yes. Food Surety e-learning is accessible anywhere in the world. Many of our trainees join from Australia, the United States, Singapore, the United Kingdom, Dubai, Saudi Arabia, the Pacific Islands, and beyond. Wherever you are, you can complete Food Surety training at your own pace and download your certificate instantly.
How long has Food Surety been providing training?
Food Surety was founded in 2020 and has supported thousands of food professionals since then.
Can Food Surety also help with consulting, coaching, and audits?
Yes. In addition to training, Food Surety provides consultancy, coaching, and internal auditing services, either directly or through our trusted partners. This means you can rely on Food Surety not only for learning, but also for hands-on support to strengthen your food safety systems and meet compliance requirements.
How do I decide which Food Surety course is right for me?
If you’re unsure, contact us, we’ll guide you to the Food Surety course that best matches your role, industry, and goals.
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